Friday, December 2, 2011
Phils interview with Five Star fleets
Professionalism and experience are qualities
Director of Safety Phil Hinshaw likes to
see in a Sammons Trucking contractor.
“We really value an operator’s independence,”
said Hinshaw. “I like to see
a picture of an operator as an independent
business man. We try to find someone that
is looking for a relationship to us, but has a
focus on their own business.”
Of course, safety is good business. To
keep contractors up to date, Sammons posts
its CSA scores every month. Additionally,
drivers get a Vigillo report card quarterly.
“We talk to every operator that gets
inspected — 100 percent, good or bad
— about how that inspection relates to his
total score,” Hinshaw said.
Since Montana was a CSA pilot state,
Sammons has been dealing with the new
safety system for more than two years.
And though Sammons — like every
carrier — has to make risk management decisions,
Hinshaw said it can be shortsighted
to terminate someone over an unusual mistake
on an otherwise good record.
“From the safety side, if you make a had a really strong learning incident likely will
never have that happen again,” he said. “We
look for negative trends. If we can stop those,
we certainly want to keep the operator.”
Sammons’s operations staff at the
Missoula office has gone through CSA
training to understand how the program affects
contractors on the road, he added. CSA
scores are posted in
the operations area
has no forced dispatch,
and where a
contractor wants to
run is his choice.
“We are a support
said. “We truly feel
that our operators’
success is our success. We are a team. Any
operator that’s got Sammons on the door is a
representative to any other Sammons operator.
If you do something, positive or negative,
it reflects on the whole team. We really push
with peer pressure to get better.”